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F.A.Q.

The picture above highlights our good friend Matthew answering a question posed by his car during our last photoshoot. Proof, if it were needed, that there is such a thing as a dumb question and an even dumber answer.

Hopefully though, what lies below are sensible answers to the very sensible questions we've been asked to date. If you can't find what you're looking for, feel free to give us a call on +44 161 509 2055.

General Orders & Shipping Returns & Exchanges

How do I contact you?

We’re always available to talk or answer questions you might have. You can reach us by phone on +44 161 509 2055, or you can send us an email at info@blakemill.com. If you’re feeling nostalgic, you can even send us a letter!

Our address is:

Blake Mill ltd

T1A Adelphi Mill

Bollington, Cheshire

SK10 5JB

What are your recommended washing instructions

To keep you Blake Mill shirts looking and feeling great for as long as possible, wash in warm water at a temperature no higher than 40 °C. We recommend 30 °C if there are no significant marks. Use a colour-safe, non-bleach detergent, then hang up to line dry (no tumble dryer please). All of this and more is included on the care label in each shirt.

How do your sizes compare?

Tough question! We like to describe our shirts as having a “tailored fit”. This means they’re nowhere near as narrow as a slim or skinny fit, but have enough shape to them that they won’t billow around you like a sail. This is similar to what you’ll find with brands such as Eton, or Gant.

Finally, please remember that if you find your shirt doesn’t fit, you can return it to us, free of charge, no questions asked for a full refund or in exchange for another size.

Where do you make your shirts?

Fashion has an appalling reputation when it comes to manufacturing: child labour, third world exploitation, factories collapsing on worker’s heads. Making garments cheaply comes at an incredible price.

We didn’t want anything to do with it. So we make shirts in Benin with the incredibly decent people at Ethical Apparel Africa. The workers are properly paid, trained, work in safe, uncrowded conditions, and are all enrolled in worker empowerment programs.

We also have shirts made by our good friend Kamil in Turkey, in a small, family run factory. And again, his people are well paid, treated with respect, and work in decent conditions. No exploitation. Promise.

What happens if I’m not happy?

No quibble refunds mean exactly that. Maybe you don’t like the colour, the size, or the fit. Maybe you just didn’t like our box. It doesn’t matter, all items returned to us in a saleable condition will result in a full refund.

What if my question isn’t answered here?

Anything you want to ask, give us a call on +44 161 509 2055 or send us an email at info@blakemill.com. We’ll always do our best to help.

Can I change my order?

Of course you can! We aim to ship all orders placed before 12 noon on that same day (Monday to Friday UK time). We recommend giving us a call as soon as you can on +44 161 509 2055 to let us know what you need.

How quickly will you dispatch my order?

We aim to ship all orders placed before 12 noon on that same day (Monday to Friday UK time). After that, items will be dispatched on the next working day.

How long will the shipping take?

Free worldwide shipping takes 3 to 6 days to Europe, 5 to 9 days to North America and anywhere between 1 to 7 days to places in the rest of the world. If you need any special arrangements, such as a Saturday or next day delivery, please get in touch by phone on +44 161 509 2055 and we’ll do our best to help.

How do I use this voucher code?

Once you reach our checkout page, discount codes of any type can be entered in the box labelled “Discount” on the right hand side. Once you’ve typed it in, just press the “Apply” button to see the discount applied to your total.

What is your policy on returns?

The most important thing to us is that you are happy with your Blake Mill shirt. If that is not the case, for any reason, we will offer a full refund. Don’t like the colour? Send it back. Don’t like the fit? Send it back! Just return the shirt along with the completed returns form to our UK warehouse (Clientbase House, Woodview Road, Paignton, TQ4 7HP. If you would like to discuss your return with us then get in touch by phone on +44 161 509 2055, or you can send us an email at info@blakemill.com. All garments returned to us in saleable condition qualify for an exchange or a refund at your option. Any shirts with a defect will be replaced or refunded also at your option.

I want a refund or exchange for my item, how do I do that?

The most important thing to us is that you are happy with your Blake Mill shirt. If that is not the case, for any reason, we will offer a full refund. Don’t like the colour? Send it back. Don’t like the fit? Send it back! Just return the shirt along with the completed returns form to our UK warehouse (Clientbase House, Woodview Road, Paignton, TQ4 7HP. If you would like to discuss your return with us then get in touch by phone on +44 161 509 2055, or you can send us an email at info@blakemill.com. All garments returned to us in saleable condition qualify for an exchange or a refund at your option. Any shirts with a defect will be replaced or refunded also at your option.

How long will my refund or exchange take?

Once your return reaches us, we will process your refund or send out a replacement within 3 working days.

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If you’re placing an order from North America consider shopping at our North American store for cheaper shipping rates and faster delivery.