Shipping and Returns
FREE WORLDWIDE SHIPPING
All orders placed before 12:00PM UK time Monday to Friday (excluding UK bank holidays) will be dispatched the same day.
If you are ordering for delivery to a UK address, we recommend you login to our UK site at www.blakemill.co.uk and order from there.
Your order will be dispatched the day of receipt assuming we receive it before 12:00PM UK time. Our goal is to get your order to you within the following number of business days:
Delivery Aim Standard Shipping
Europe 3 – 6 days
North America 5 – 9 days
Rest of World 1 – 7 days
Customs & Duties
All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.
Everyone says it, but we really do take pride in the quality of our shirts and in our customer service. If you are not completely satisfied with your purchase, return it to us within 30 days of receiving it and we will give you a complete, no quibble, 100% refund or exchange.
If 30 days have gone by since your purchase, we don't promise a refund. But call or email us if you're unhappy. We want to fix it.
We must ask you to return your items to us at your own cost, but we will ship any replacement/exchange items back to you for free.
Please follow the steps below to refund or exchange your order.
- All items must be returned unworn, unwashed and in their original condition complete with tags and packaging. You may of course try the shirt on for fit.
- The exception to the above? If the shirt has a flaw in which case we will replace it regardless.
- Fill out the returns form that arrived with your order so we can process everything for you.
- Send your return/exchange back to our warehouse addressed on the returns form which is:
- Clientbase House
- Woodview Road
- TQ4 7HP
- United Kingdom
- Once we receive your parcel we will process everything accordingly and keep you updated via email along the way!
- We aim to process refunds and exchanges within 3 days of receiving the returned goods. Credit card refunds may take several days to show up on your account.